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Engagement Manager, Patient Support Programs and Solutions

Aplica ya
Mapa de ubicación: Milan, Milano, Italy Full time R1372622

Descripción del trabajo

Engagement Manager, Patient Support Programs and Solutions  

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 77,000 employees, IQVIA conducts operations in more than 100 countries.

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Role, Responsibilities

The selected candidate will lead the development of new projects in the Patient Support Programs and Implementation Science businesses in Italy.

Primary focus of this role is to develop solid relationships with Clients and position/ sell engagements for the IQVIA Patients Solutions Dept. and Implementations Science Team at the major life science and pharma companies. This role is also responsible to develop new solutions and offerings with a strong focus on innovation, digitalization of care processes and consultative approach.

This includes: 

  • Client engagements with responsibility for client satisfaction and delivering high levels of quality/added value, in synergy with the existing IQVIA network;
  • Build close client relationships at the dedicated accounts;
  • Identify and qualify opportunities on assigned clients and/ or prospects;
  • Focus his/her Business Development portfolio of services proposal for life sciences and pharma companies on innovative services, with a technological approach toward digital solutions in strong integration with IQVIA Patients Solutions Dept. and Healthcare Team
  • Prepare client discussion papers and project proposals with IQVIA Patients Solutions Dept. and Implementation Science Team to develop new needs and innovative approaches to IQVIA solutions;
  • Develop and negotiate contracts with all relevant stakeholders and close the deal;
  • Present proposals to Clients, receive feedback and opportunities for improvement;
  • Maintain, develop relationships with senior Client stakeholders throughout the project;
  • Support design, delivery and management of innovative solutions andprojects for Clients
  • Constantly monitors client satisfaction
  • Serve as a subject-matter expert, handling inquiries, developing action plans.


Candidate Profile

  • At least 9+ years of work experience in consultancy firms within Pharma/Life Science practice
  • Track record of successfully developing Patient Solutions projects with a focus on digital projects is highly desirable especially if within SalesForce environment;
  • Proficiency both in Italian and English;
  • Expertise in BD with a strong record of successful deals;
  • Entrepreneurial attitude, from ideas generation to implementation and launch, driver, willingness to take risks with strong hunting skills, but also long-term strategic thinking regarding development of an account;
  • Hands-on, with strong issue-based consulting and conceptual skills and an ambition for innovation;
  • Analytics and Problem Solving skills are a must;
  • Excellent listening and communication skills;
  • Excellent Project management skills
  • Team working skills;
  • Ability to work collaboratively across complex networks, internally and at the client, and to influence organizations;
  • Ability to manage multiple projects, juggle priorities and deliver on tight deadlines
  •  Excellent execution skills, consistently meeting deadlines;
  • Strong organizational and analytical skills with attention to detail
  • A willingness and ability to travel.

Location: Rome or Milan (hybrid)

What we offer:

  • Career Development opportunities: at IQVIA, the company that can be defined as the University of Healthcare, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement​ processes, Mentoring program, Diversity & Inclusion initiatives and much more!
  • Competitive Benefits: You can invest in you and your family's well-being applying to the Employee Assistance Program, you will have an interesting Insurance Plan and 20% discount on your public transportation annual subscription. You can use a flexible benefits budget for a wide selection of services (wellness, culture, education, etc). Apply and find out more!
  • Flexibility: You have flexible working conditions, we trust our employees and we believe that we can perform our job also in a smart/agile way, but you can rely also on a modern and sustainable office (LEED Platinum certified!) where you can meet other colleagues, collaborate, innovate and having also fun!
  • Unparalleled opportunity to play an active role in helping create a healthier world.Our work is important. It's challenging. Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes. We are a diverse, global team that shares a passion for collaboration and solving complex problems. Together, we help customers drive healthcare forward. Join IQVIA and see where your skills can take you.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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