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Account Manager

Aplica ya
Mapa de ubicación: Somerset, New Jersey, United States Full time R1258282

Descripción del trabajo

The Account Manager is responsible for ensuring client loyalty by working collaboratively with the Account Director and customers to ensure a successful business partnership with IQVIA.  Through project management and collaboration, this position is responsible for the day-to-day activities in support of assigned client tasks with a focus on exemplary service and delivery of contracted business.

  • Understands client’s needs, helps identify and resolve issues, builds and maintains positive client relations
  • Manages client expectations in alignment with contract and standard delivery practices while driving team to deliver exceptional results; able to skillfully negotiate and strike a balance between client and IQVIA needs and expectations
  • Develops and delivers client reports and reviews with Account Director as appropriate
  • As a back-up to the Account Director, leads meetings with assigned client(s); May lead internal meetings with Core team
  • Identifies growth opportunities with current client
  • Serves as liaison with IQVIA Service Delivery, Finance and Technical teams to meet client’s needs
  • Primarily works without direction, however, direction may be provided based on complexity of client or project
  • Participate in project team meetings with Service Delivery/Product Delivery to monitor and report on the status of all areas of the projects
  • Develop reports and communications effectively with a high level of accuracy
  • Utilizes resources effectively and efficiently to successfully manage multiple activities
  • Facilitates project reconciliation and customer requests
  • Provides guidance to team regarding business delivery in line with client and management expectations, while anticipating and adjusting for problems & roadblocks and adjusting activities to meet changing priorities
  • Takes command in crisis, instilling confidence in client, providing leadership to team, and driving resolution of issues
  • Incorporates effective process management through ability to recognize needed improvements
  • Recognizes limitations and engages others when the need arises in support of the client
  • Ensures compliance with IQVIA and client processes and procedures
  • Proactively seeks the opportunities for skill development and displays the ability to rapidly acquire knowledge in various areas including IQVIA solutions and the industry
  • Incorporates customer focus in all areas of responsibility

Competency Requirements

  • Familiarity with event planning/management, or prior client service or account level sales experience
  • Understands the pharmaceutical/life science industry
  • Exceptional customer service orientation
  • Good oral and written communication skills as well as focused listener
  • Excellent relationship management skills among all levels
  • Demonstrates effective negotiation skills through standing firm on some points while giving on other points to achieve desired outcomes
  • Quick learner/self-starter who steadfastly pushes for results
  • Maintains current knowledge of appropriate regulations, e.g. OIG, PhRMA
  • Displays confidence and pro-activity even when dealing with ambiguity
  • Excellent project management and time management skills; Ability to multi-task a necessity.
  • Maintains professionalism, ethical core values and composure in all situations
  • Demonstrates conflict management skills with ability to read situations quickly and obtain cooperation
  • Exhibits strong problem solving, decision making and improvement skills
  • Strong computer and software reporting program skills. Strong MS Excel skills are a must.

Other Education, Skills, Experience Desired

  • B.S. or B.A. degree or equivalent business experience
  • Minimum of 2 years of related service delivery or client service/account management experience

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

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