Associate Manager – Production Operations
Descripción del trabajo
Monitors the status of all Bulgarian database productions to ensure the timely delivery and appropriate acquisition of data from suppliers.
Formats data into a feasible form so that data can be input into systems; builds and reviews master schedules for products; applies company policies and procedures to resolve issues; monitors daily performance of all processing; monitors the data production environment, and responds to job failures. Collaborates with different technology and business departments within IQVIA corporation.
Resolves data queries coming from client or business requests and is capable of analytical research on own with SQL language and data analytics skills.
Defines and implements procedures and processes to monitor and control the data production process job flow to ensure on-time product delivery of databases and reports
Performs ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements
Leading a team of 6 direct reports
Establishes and maintains a work schedule to provide production support on all platforms
Trains all Production Analysts in all aspects of the support function
Ensures that all newly-developed products can be supported within the Production Control environment
Performs the production support function in cases where workload or staffing require
Acts SME to support an off-shore production hub and may advise on the scheduling of day to day activities to ensure high quality, accurate and timely deliverables which meet requirements
May direct/coordinate the day to day activities of an off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
May provide direct support to client facing teams, business line initiatives or 3rd parties
May serve as a secondary escalation point for directing and resolving exceptions and complex queries
Proficiency in Bulgarian and English
SQL: Ability to create simple/advance queries to retrieve the information for data analytics purposes
Analytic and creative problem solving skill
Microsoft Office: Ability to create advanced reports on Excel and work with external files formats
Python Knowledge is an advantage: Ability to build new data mining process to review and generate reports with the findings
Preferred 2 - 3 years in market research / client service and/or operational environment.
Bachelor´s Degree – ideally Statistics/ Maths/ IT
Time management: ability to meet strict deadlines while managing priorities.
Process management: experience in project and/or process management.
Previous experience in a supervisory role is an advantage
Demonstrated communication skills with a customer service focused approach
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
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