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Tech Support System Analyst

Aplica ya
Mapa de ubicación: Pasig City, Philippines Full time R1253020

Descripción del trabajo

Job Overview
Provides first level support on workstations or for applications.

Essential Functions
• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Qualifications
• Associate's Degree Computer Science or equivalent, or equivalent technical training Req
• One (1) years related experience or training Req Or
• Equivalent combination of education and experience Req
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

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