Director, Client Services Account Management, Brand Communications (Agency Exp.)
Descripción del trabajo
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients.
Account Management Director, Brand Communications
*Remote Opportunity with some Travel required for client visits.
*Must have medical communications agency experience.
The Medical and Patient Communications group is growing strongly, and we are looking to grow our Account Management function with an experienced Account Management Director for Brand Communications.
Our Medical and Patient Communications team is a full-service Medical Communications agency, operating a suite of end to end Communications services for Pharma, Med Tech and Biotech clients, with bases in the USA and Europe. Supporting our clients from Phase II onwards, we provide highly impactful communications programs to engage healthcare professionals, payers and patients, which harness the power of IQVIA’s healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
In this role, you will lead the strategic direction and delivery of a portfolio of global and US-based client accounts, accountable for effective delivery of a range of Brand Communications programs and taking responsibility for day-to-day program execution, client relationships, financial and timeline management. Typical US-based client accounts include HCP launch communications (iPads, sales aids), Patient Communications, Commercial Launch Strategy and Programs (creative, positioning, naming, websites, CRM, educational materials) and Multichannel Digital Communications Programs.
Take overall responsibility and accountability for the direction, strategy, delivery, and quality of a portfolio of all client accounts, leading project teams to achieve these goals
Be accountable for the contracting and financial management / performance of all accounts including forecasting and profitability
Produce high quality Account Plans for your portfolio of clients, demonstrating measurable growth year on year as a result of your strategy
Achieve ambitious Net New Business and revenue targets to achieve growth across your accounts and win new opportunities
Take on leadership of all new business proposals, coordinating the right team members to contribute and liaising with client program and procurement teams throughout; and for leading client presentations to pitch and refine opportunities
Provide strategic counsel and guidance to clients, cultivating strong, long-term relationships with key decision-makers and assisting them to achieve their goals through the proposal and development of high-quality communications solutions
Provide strategic direction on all the accounts encompassing all aspects of program / project development using knowledge of market issues, company, and strategic project objectives
Maintain in-depth knowledge of customer organizations and high visibility within them, demonstrating quality contact with senior-level client stakeholders both within client teams and across product franchises. Raise the profile of MPC team wider services, and IQVIA, within target client companies
Work with wider IQVIA colleagues including Consulting, Biotech, Real World Evidence, Medical Information and Medical Field Teams, to harmonize IQVIA footprint with key clients and offer improved and integrated solutions
Work closely with project management team to ensure the delivery of agreed solution and take overall responsibility for the quality of deliverables and outputs ensuring client satisfaction and compliance with our SOPs
Review financial performance of client portfolio, including meeting sales, servicing, profitability targets and obtaining proposal and budget sign off prior to senior review
Lead contracting of new projects in accordance with MPC SoPs
Identify opportunities for business growth through new product development as well as increasing market share
Maintain general knowledge of all Medical and Patient Communications services and demonstrate appropriate cross-sell opportunities as part of Account Plan and results
Collaboratively work with members of the MPC Leadership team to deliver the company’s strategic plan, taking responsibility for specific assignments and company initiatives
Participate in relevant industry forums and establish a reputation and network within the wider marketing communications industry
Bachelor’s Degree Required
7-10 years of relevant experience Required
Medical Communications Agency experience is REQUIRED
Travel is Required for Client Visits
COVID Vaccinations are Required for client visits
The successful candidate will have proven expertise in excellent account leadership working in a Brand Communications Agency organization
Excellent communication, presentation and interpersonal skills.
Excellent computer literacy, organizational, communication, and problem-solving skills
Proven ability to collaborate and work effectively through others in a global environment to deliver results
Effective leadership skills in a matrix environment with proven people management skills
Demonstrated track record of proactive risk management, using key metrics and performance data
Good strategic thinking ability and ability to apply organizationally
Excellent customer service skills
Strong Negotiation skills
Demonstrated track record of good judgment and decision-making skills
Ability to establish and maintain effective working relationships
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
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