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IT Support Technician (On-site/Bilingual)

Aplica ya
Mapa de ubicación: Laval, Quebec, Canada Full time R1300883

Descripción del trabajo

As the onsite IT Support Technician at IQVIA's Nexelis facility, you will provide second-tier IT support to around 200 end-users in the Laval, QC facility. We will look to you to restore service and/or identify and correct core problems to ensure our employees can effectively do their jobs. This is a crucial role for the business as we are developing vaccine technology for a broad array of infectious diseases, and having fully functioning IT services, means our employees can continue to deliver to our customers. We boast a 23-year legacy in the field, featuring a history of collaborations with prestigious governmental and non-governmental institutions, including pharmaceutical companies, and innovative biotechnology companies.


To do this you will:

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide training to end-users when indicated.
  • Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT
  • Operations procedures related to client services.
  • May be required to perform duties outside working hours.

Skills/Experience required to do this job:

  • Associate’s Degree in Computer Science or related field
  • Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Strong bilingual communication and writing skills - French/English

​#LI-RT3 #LI-Onsite

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://q2labsolutions.com/careers

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