Skip to main content

Customer Support Analyst, Custom Delivery Operations

Aplica ya
Mapa de ubicación: Kirkland, Quebec, Canada Full time R1255879

Descripción del trabajo

Position Purpose:

Provides expertise and systems support in producing custom client deliverables. Ensures a high level of quality through quality assurance checks on a range of custom client deliveries.

Principal Accountabilities:

Under general direction, performs production and quality assurance tasks on an assigned workload of custom client deliveries. Highlights data and/or functionality issues, performs preliminary root cause analysis and initiates issue investigation process when required. Solves complex problems using analysis and troubleshooting skills to determine root cause where appropriate.

When necessary, prepares documentation and provides training to the offshore team. Works closely with the offshore team to ensure that delivery commitments are met and that appropriate quality issues are identified through predetermined quality assurance checks. Reviews the work of the offshore team assigned to their deliveries, makes final provisioning decisions and recommends process changes when necessary.

Minimum Education, Experience, & Specialized Knowledge Required:

Bachelor’s degree or equivalent in Commerce or Information Systems or equivalent experience of 2-3 years in production and data analysis.

Additional Requirements:

Ability to communicate effectively with various levels in the organization (written and oral).  Demonstrated problem solving, analytical and strong customer service skills.  Proven troubleshooting skills and data mining skills. Demonstrated ability in Access, Excel, VBA, Oracle, SQL Server, PL/SQL, UNIX and Windows. The incumbent must be flexible, detail oriented, an independent worker, able to work under pressure in a multitasking environment, a team player, deadline-driven, committed to client quality and proficient at working cross-functionally to develop solutions and resolve issues.

Experience in the pharma industry and/or knowledge of IQVIA datasets (TSA, CS, CDH, GPM, and Xponent), as well as BI tools (i.e. MicroStrategy, Qlik Sense, and Tableau) are an asset.

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

IQVIA est fière d'être un employeur offrant l'égalité des chances et nous nous engageons à créer un environnement diversifié et inclusif. Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s'y limiter, la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous souffrez d'une déficience ou d’un handicap physique nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu'IQVIA puisse vous accommoder de manière appropriée.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

Aplica ya

Únase a la red de talentos de IQVIA

Regístrese hoy y le informaremos cuando haya puestos disponibles que coincidan con sus intereses profesionales.

Únase a nuestra red
Top of page