Call Center Representative (Bilingual French & English)
Descripción del trabajo
Researches and creates variety of more complex global reference data for use in global and national offerings in IQVIA worldwide. Quality assures global and local reference data.
• Researches information for the creation of global data elements or information in variety of areas or in a complex area.
• Analyses and interprets researched information in relation to agreed business rules.
• Calling upon
• Updates existing global data systems/stores correctly with new and changed information.
• Ensures the information created is correctly transferred into relevant systems, databases and client offerings.
• Quality assures a variety of global data elements or information, providing feedback to originators and answering their queries.
• May assess impact of data changes on regular client offerings.
• May answer queries on global data (client and internal).
• May assist in training of new data analysts.
• May assist with scheduling and tracking creation of global reference data.
• High school degree or above
• Call center/ customer service experience preferred
(must be bilingual in French/English )
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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