Clinical Phone Support Specialist
Descripción del trabajo
Qualified Medical Technologist / Lab Technicianswill be responsible for providing phone support during non business hours, weekends and holidays to patients/ healthcare personal on medical device product.
This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.
This role is a remote position that will require access to internet and availability to work non-business hours.
Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics
Provides documentation of calls in CRM system; escalates issues requiring further investigation.
Performs technical and application support needed for after-hours on weekdays, weekends, and holidays
Participate in 12 weeks training curriculum
Flexible and able to handle multiple tasks.
Strong verbal and written communication skills.
Novasyte Consultants will be tasked with replying to inbound customer calls within 30 minutes of being notified 98% of the time. In the event Novasyte Consultants are unable to respond to customers within the 30-minute window, Novasyte will communicate this feedback to the client as soon as possible.
Be available during non-business hours (5:00pm-5:00am), Weekend Coverage (5:00pm Friday - 5:00am Monday), Saturday (5:00am - 1:00pm)
In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to:
Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities
Be at the forefront of cutting edge medical device technology
Gain professional growth and exposure to medical device industry
Access to continuing education via Novasyte Learning Center
5+ years of related experience
Strong experience in RT-PCR preferred but not required
Virology experience helpful
Med Tech / clinical lab technician background helpful
Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful
Cytology experience helpful
Leadership experience is a plus
Strong communication skills both verbal and written
Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-statusIn compliance with the Colorado Equal Pay For Equal Work Act, salary range is displayed - Salary Pay Range: $82,000 - $103,000
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