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Sr Product Implementation Analyst - Novasyte

Aplica ya
Mapa de ubicación: Carlsbad, California, United States Part time R1219922

Descripción del trabajo

Novasyte partners with medical device and diagnostic companies, offering outsourced clinical, field technical, and recall support on medical equipment in the hospital environment. We are powered by people and technology.

Novasyte is a people-focused business. We hire people. We are inspired by people. We support people. We are also growing, passionate, and focused. We were recognized as one of the fastest-growing privately held companies in the U.S. by Inc. 5000, as well as one of San Diego’s 100 Fastest-Growing Organizations by the San Diego Business Journal for three years running.

Position Description:
Novasyte is seeking highly qualified product implementation professionals to generate staffing schedules in support of both company and client objectives. Being part of the Novasyte team is an opportunity to become entrenched in a fast-paced organization with like-minded individuals who strive for growth. Qualified Senior Product Implementation Analyst will be tasked with participating in strategic planning by providing timely and accurate workforce analysis and forecasting based upon business trends and initiative.

• Generating professional services project and staffing schedule for new product implementations, upgrades, evaluations, clinical simulations, marketing limited release, educational programs, and corporate visits
• Develops and implements policies and procedures designed to prioritize resource allocation, maximize productivity, and ensure profitability
• Forecasts and evaluates capacity to ensure adequate staffing levels for both Field Service and Clinical Support.Makes recommendations for staffing and outsourcing
• Works with Directors, Professional Services Managers, and Project Managers to ensure revenue targets are met
• Acts as point of contact for Project Managers when they call in to update or revise project status.
• Ensures that all "non-planned for" activities are reviewed, evaluated, and scheduled as appropriate
• Works with Service Efficiency Team to identify opportunities for automation and process improvements and makes recommendations for change

• Coordinates the shipping of devices and software for installation, upgrade, and evaluation projects at customer accounts

• Coordinates, communicates, and facilitates activities related to shipping equipment and software to account sites with sales, pharmacy consultants, IT consultants, Software installation resources, third party resources, and Project Managers

• Designated contact for testing system enhancements

• Responsibility for the shipment and return of consignment devices.Reviews and determines suitability based upon the Sunshine Act

• Performs other duties as assigned

Skills, Duties and Tasks:

• Ability to work independently with minimum supervision
• Comfortable working with multiple functional areas and levels of management

• Extended knowledge of Salesforce, CRM/SAP, QlikView, and Microsoft Suite
• Ability to read, analyze, and interpret financial reports and legal documents
• Ability to write reports, correspondence, and procedure manuals

• Ability to train/coach and provide constructive feedback to new team members
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
• Ability to compute rates, ratios, percentages, and to draw and interpret bar graphs or line charts

• Ability to define problems, collect data, establish facts, draw valid conclusions, and resolve issues

Job Requirements:
• Ability to make sound business decisions and prioritize and reprioritize activities when appropriate.
• Ability to meet deadlines, plan proactively and handle challenging situations.

• Ability to work independently to collect information from various sources to compile reports.Ability to champion special projects with thorough planning and organization through execution. Willingness to support peers and management staff.
• Strong organizational, communication and analytical skills.
• Must be proficient with PC applications, specifically with spreadsheet, word-processing, presentation, and project management PC applications.
• Ability to learn and utilize internal software (i.e., CRM/SAP, Salesforce, QlikView, etc.) packages.

• Must have a valid Driver's License

• Bachelor's degree plus 2 - 5 years of experience, of which 2 years has been direct related experience, or equivalent combination of education and experience


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

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