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Senior Principal, Customer Engagement

Aplica ya
Mapa de ubicación: Basel, Switzerland Full time R1208376

Descripción del trabajo

(Senior) Principal Customer Engagement Consulting

This role can be based in London, Paris, Basel, Milan or Frankfurt

Position Purpose

Grow Customer Engagement and Technology revenue at pharma HQ accounts and selected large local affiliates in EMEA. Together with Key Account Managers and Technology Business Partners, help to establish IQVIA as the premium provider of choice for end-to-end Customer Engagement solutions, by selling and delivering consulting projects strengthening and enhancing our technology offering.


  • Lead the customer engagement consulting business across EMEA
  • Build and grow a consulting team to drive respective offering
  • Establish and constantly develop a clear customer engagement consulting offering
  • Primary focus of this role is to develop, sell and deliver consulting engagements in the area of customer engagement/ MCM
    • Identify and qualify opportunities
    • Form pursuit teams with the appropriate experts (also from the broader IQVIA organization if needed)
    • Drive development and presentation of proposals
    • Develop and negotiate contracts with all relevant stakeholders and close the deal
  • This includes hands-on preparation of client discussion papers and proposals
  • Build close client relationships from operational to senior mgmt. level
  • Ensure delivery excellence through solid planning and staffing as well as overall guidance of the IQVIA teams and oversee the engagement in a Principal-in-Charge (PIC) role with full responsibility vis-à-vis the client for quality, time and budget
  • Liaise with the global IQVIA network to drive large client engagements during pre-sales, sales and delivery phases
  • Drive innovation for the broader Technology community drawing from own sales and delivery work, and play an active role in knowledge sharing

Reporting and Scope

  • Principal or Sr. Principal role – comparable to 1st or 2nd partner level in typical consulting company -, depending on prior experience
  • Reports to Head of Technology Consulting EMEA located in Basel, Switzerland
  • Annual sales goal: to be discussed, depending on agreed BD focus across offering & clients

Required Education and Experience

  • University degree in business administration, economics, medicine, sciences, or comparable
  • 8+ years’ experience at top consulting & services company, either general strategy or specialized in customer engagement/ multi-channel services
  • Hands on experience in international customer engagement/ MCM definition programs in Life Science. This should include
    • Customer Engagement Strategy definition
    • Definition of new target operating models
    • MCM process definitions
    • Segmentation and Targeting in MCM environments
    • Setting up new (digital) communication channels
    • Regional/ Local implementation of new models
    • Etc.
  • Sound expertise in client delivery, project management and BD
  • Several years of project experience with pharma and other healthcare industries
    (sound knowledge of the pharma industry and its core processes is a must)
  • Prior direct pharma industry experience welcome

Additional Requirements

  • Entrepreneurial attitude, driver, willingness to take risks with strong hunting skills, but also long-term strategic thinking regarding development of an account
  • Hands-on, with strong issue-based consulting and conceptual skills and an ambition for innovation
  • Excellent listening and communication skills
  • Ability to work collaboratively across complex networks, internally and at the client, and to influence organizations


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

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